Right to cancel

Course bookings, Terms and Conditions


All courses will be invoiced prior to delivery. Invoices are required to be settled within 30 days by BACS or cheque.
BACS payment details are included on the invoice. Please add your name and invoice number as a reference.
All cheques must be made payable to The Brainbox Group Ltd and must be accompanied by the appropriate booking reference/s.
Under the late payment of Commercial Debts (Interest) Act 1998 and Regulations 2002 The Brainbox Group reserve the right to charge interest on amounts unpaid within 30 days. Interest will be charged at the base rate (as set by The Bank of England) + 8%.
If a client has not paid their account from previous bookings, The Brainbox Group Ltd reserves the right to cancel any further bookings and charge appropriate cancellation fees.



Your training will be delivered as detailed in your booking confirmation except in the case of notification in writing prior to the course. Clients may cancel courses and receive a full refund provided more than 30 days notice are given and acknowledged by The Brainbox Group Ltd in writing. Bookings cancelled with 30 or less days notice shall be charged on a sliding scale relating to the notice period given:

Notice period given % of Course Payable
30 – 20 days 25%
20 – 10 days 50%
Less than 10 days 100%

In the event that it is necessary for The Brainbox Group Ltd to cancel or reschedule a course we will offer a full refund or alternative dates. No liabilities will be incurred byThe Brainbox Group Ltd under these circumstances.
The Brainbox Group Ltd reserves the right to change the trainer of organised courses. An option to reschedule the dates will be offered as an alternative in this instance.



Late arrivals may be refused entry to the training and this will be treated as non-attendance. Unless previously notified, non-attendance will be non-refundable.
Delegate substitutions are permitted with no additional charge. It is the clients’ responsibility to ensure the delegates participating in training are prepared and suitable for the course.



Certificates will be sent out to the agreed address within 4 - 6 weeks after the training has been completed. 

Spelling of delegates names are taken from the register. If names are misprinted on the certificate due to the delegate not writing their name clearly the customer will be charged for the replacement certificate. If certificates have an error due to a misprint by The Brainbox Group Ltd, the certificate will  be replaced promptly and free of charge.

The Brainbox Group Ltd reserve the right to withhold certificates until payment has been received for the course.


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